Privacy Policy

Introduction

PokeWheels ("we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share your information when you visit, browse, or make a purchase through our website and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

When you interact with our website, we may collect:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address
• Account login details
• Customer support communications
• Order information
• If you choose to sign in using Google, we may receive your name, email address, and profile information from Google as permitted by your account settings.

Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete credit card, debit card, UPI, or banking details on our servers.

Automatically Collected Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral source
• Website usage data

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Deliver products and services
• Communicate order updates
• Improve website performance
• Prevent fraud and unauthorized activity
• Comply with legal obligations
• Send promotional offers and updates if you have opted in

Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Measure marketing performance

You can disable cookies through your browser settings, though some website features may not function properly.

Third-Party Service Providers

We work with trusted third-party providers to operate our business. These providers may process personal information only as necessary to perform their services.

These may include:

• Firebase for authentication, database management, and application services
• Vercel for website hosting and performance optimization
• Payment providers such as Razorpay and other secure payment gateways
• Shipping and logistics partners for order delivery
• Analytics providers such as Google Analytics
• Marketing platforms such as Meta Ads and Google Ads

Information Sharing

We do not sell your personal information.

We may share information:

• With service providers who help operate our business
• To fulfill orders and shipments
• To comply with legal requirements
• To protect our rights, customers, and business
• During business restructuring, merger, acquisition, or sale of assets

Data Security

We implement reasonable technical and organizational measures to protect your information.

While we strive to protect your personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders
• Maintain customer records
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• Request a copy of your stored information

To exercise these rights, contact us using the details below.

Children's Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can remove it.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with an updated revision date.

Contact Us

PokeWheels

Email: pokeandwheels@gmail.com
Website: https://pokewheels.in

Address:
B-28, 002, New Harsh Accord
Shanti Park, Mira Road East
Thane, Maharashtra 401107
India